Remote Support Consent
This page explains what happens when you request the free remote setup service offered on select products at Empath Technology Store, and what your rights are as the customer.
What the service includes
When you opt in to a free remote setup call, a member of our team (Empath Technology Solutions) will contact you to schedule a convenient time. During the session, we connect to your device remotely using a screen-sharing tool such as TeamViewer or AnyDesk, with your active participation, to help with tasks such as initial setup, software installation, basic configuration, or data transfer guidance relevant to the product you purchased.
Your consent
By checking the consent box at checkout, you agree to allow Empath Technology Solutions to remotely connect to your device for the sole purpose of completing the requested setup. This access only happens during a scheduled session, with you present and in control at all times.
Your rights during a session
- You may end the remote session at any time, for any reason.
- We will not access, open, copy, or remove personal files without asking you directly first.
- You are free to decline or cancel the free setup at any point — this will never affect your product warranty or your right to standard product support.
- No payment is taken for this free service. Any additional paid work (e.g. deeper repairs, extra configuration) will always be quoted and confirmed with you separately before we proceed.
Data & privacy
We only access what is necessary to complete the specific setup task you requested. We do not install additional software beyond what you've asked for, and we do not retain remote access to your device after the session ends.
Questions
If you have any questions about this service before booking, contact us on WhatsApp at 061 507 5372 or email info@empathtechnologysolutions.com.